The glass on a modern commercial facade is an engineered product. Treated as ordinary glazing, its performance can be permanently reduced by maintenance that was intended to protect it.
Contemporary facades rely heavily on coated glass. Solar control coatings reduce heat gain, low-emissivity coatings improve thermal performance, anti-reflective coatings manage glare, and self-cleaning coatings alter how the surface interacts with water and dirt.
These coatings are microscopically thin and, in many cases, chemically sensitive. They are also central to the building's energy performance, which means damage to them is not simply a cosmetic issue.